We value your opinion on the service we provide to you. Good or not so good, we want to know how it was for you. Your feedback is used to improve our services and helps us to meet your needs. We also use feedback to train staff, find gaps in information, develop new services and prove the value of our service to our funders. Each month we enter all our customer feedback into a prize draw and reward the winner with a £10 voucher. Please note: When you contacted SIL, you will have been asked for permission to record your details. If you did not give this permission, your details will not be stored on our database and will be used only for the prize draw. All fields with a * are mandatory - please complete these or your form will not send!
Name (required):
Full address (required): Line 1 Line 2 Town County Postcode
Tel. (required):
Email (required):
Reference number (you can find this in the email from us with the link to this form) *
1. How do you like to receive information? (Please tick all that apply.) Email Face to face Website/Internet Post Telephone
2. What did you think of the service you received from us? Excellent Good Satisfactory Poor
Any other comments?:
3. Did you find the information helpful? Yes No
4. If you had difficulties using the information, please tell us what you had problems with. Please give specific examples:
5. Did you receive all the information you asked for? Yes No
6. Is there any other information which might also have been helpful? Yes No
7. If yes, what would you have liked?
8. Would like us to send that information to you now? Yes No
8a. If you requested further information, what format would you like to receive it in (e.g. post, email)?
9. If you were sent information on childcare, were you able to find childcare services as a result of the information we gave to you? Yes No N/A
(If you ticked 'N/A, please go to Q13.)
10. If no, can you give any reasons why? (e.g. provider full, no suitable location, inconvenient session times, too expensive)
11. If yes, what childcare did you find?
12. Are you satisfied with the childcare you have found? Yes No
Which provider?
Why?
13. If you were sent information on other activities, groups or services, were you able to find services as a result of the information we gave to you? Yes No N/A
(If you ticked N/A, please go to Q17.)
14. If no, can you give any reasons why? (e.g. provider full, no suitable location, inconvenient session times, too expensive)
15. If yes, what services did you find?
16. Are you satisfied with the services you've found? Yes No
17. Would you like to help us improve our service through future consultation, e.g. via questionnaire or focus group? Yes No
18. Would you recommend us to others? Yes No
19. Before your enquiry, had you seen any publicity or advertising about us? Yes No
20. If yes, what did you see, where, and what did you think of it?
21. Have you used our websites? If so, what did you think of them?
www.sheffinfolink.org.uk Excellent Good Satisfactory Poor Never used it
www.asksid.net Excellent Good Satisfactory Poor Never used it
Any comments
Please only answer the following questions if you have not already done so at the point of enquiry:
Are you...? Under 18 18-25 26-30 30+ 40+ 50+
Are you a one parent family? Yes No N/A
Do you consider yourself disabled? Yes No N/A
Did you request the information on behalf of a child with a disability or specific health condition? Yes No N/A
What is your employment status? Employed/self employed In full time education Retired Seeking work Not in employment
How would you describe your ethnic background? Please choose one of the choices below. The answers you give here will help us to make sure we are reaching all parts of our community. Your answers will not affect our response to your enquiry and if you prefer, you can choose to leave this question blank. White British White Irish White European Any other white background Black Caribbean Black African Somali Any other black background Asian Indian Asian Pakistani Asian Bangladeshi Any other Asian background Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Any other mixed background Chinese Yemeni Any other Arabic background Gypsy/Traveller Any other ethnic group I do not wish to record my ethnic group
We would like to keep you informed of activities, products and services that may be of interest to you. Would you like to receive this information? Yes No
