SIL's strategic vision is "Informing and Empowering Families". We strive to achieve this through delivering our service according to o
ur mission statement:
"To deliver a free, impartial, excellent and inclusive information service that is customer driven and responsive to individual needs through integrity, team work and innovation."
In order to uphold these standards and to ensure that we deliver the best possible service to all of our customers, Sheffield Information Link has a Customer Charter. Click here (poster format, 947 KB) or here (leaflet format, 632 KB) to read the Charter.
If you have any questions about the Customer Charter, SIL's vision or mission statement, please contact SIL’s Administration and Projects Office on (0114) 249 4940. Copies of this information are available in other formats on request.
